LOST OR DAMAGED SHIPMENTSUpdated a month ago

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. 

We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. 

In order to do so, please contact [email protected] once your order has been placed. If your order arrives in damaged condition, please contact us at [email protected] with your order number and photos of the damage within 48 hours of receiving for further assistance.