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Shipping and Delivery

Shipping

PROCESSING AND SHIPPING TIMES. Shipping is generally within 48 hours from when the order is placed. Please note that our warehouse team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may be delayed during

How can I track my order?

You will receive an email with your tracking information once your order has been processed, which can be used to track the progress of your delivery. If you are unable to locate your tracking number, or if you have any questions about your shipped o

Can I change or cancel my order?

If you would like to make any modifications to your order, please contact [email protected] with your order number within 24 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipp

How can I edit my shipping address?

If you would like to make any modifications to your order, please contact [email protected] with your order number within 24 hours. We will do our best to accommodate your request.

The product I want is out of stock, what can I do?

We're sorry that the product you want is out of stock. Please sign up for restock updates on the product page and you will be notified via email when back in stock and available to purchase. If you find that updates are not available, please reach ou

LOST OR DAMAGED SHIPMENTS

It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or s

Do you offer expedited shipping?

Yes, we do offer express shipping for all domestic Australian orders. Please keep in mind that the order processing can take up to 48 hours and can take longer during sale periods. You can find our express shipping options for rest of world below or

Where is my order being sent from?

Orders placed on Hinu.co are dispatched from our warehouse located in Melbourne, Victoria, Australia. Our warehouse operates Monday to Friday, excluding Public Holidays.