ShippingUpdated 11 days ago
PROCESSING AND SHIPPING TIMES
Shipping is generally within 48 hours from when the order is placed. Please note that our warehouse team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may be delayed during sale or promotional periods
Our products are made in small batches to ensure optimal quality and we appreciate your patience! Standard shipments are sent via Australia Post and estimated ground delivery time within Australia is 2-7 business days once shipped.
WHERE DO YOU SHIP FROM
All orders are shipped from our Melbourne, Australia HQ and shipping rates are calculated at checkout.
HOW LONG WILL SHIPPING TAKE?
Depending on your location international shipping times can vary, it also depends on other factors like your local customs clearance times. All our international orders are shipped via DHL or Australia Post. All the tracking details will be emailed to you once your package is dispatched from the warehouse.
INTERNATIONAL SHIPMENTS
For U.S. Customers - All orders under $800 USD will arrive without any duties or taxes.* If anything changes down the track, we’ll be sure to let you know.
For orders shipped to Canada, the European Union, and the United Kingdom, delivery duties will be collected at checkout. This ensures a seamless delivery process without additional customs fees upon arrival.
For other international orders, taxes and duties may apply, as determined by your local customs authorities. We are unable to modify the value of your order on the commercial invoice, and any additional charges are the responsibility of the recipient.
Unfortunately, we cannot be held responsible for any unforeseen delays and additional fees applied to international shipments.Please familiarize yourself with your local import rules prior to ordering. If you refuse these charges, your order will be returned to us and refunded, minus an $80 AUD return shipping fee.
If you don't see your country during checkout, please contact [email protected].
CHANGES AND CANCELLATIONS
If you would like to make any modifications to your order, please contact [email protected] with your order number within 24 hours. We will do our best to accommodate your request.
We can not make any changes or cancellations to your order once a shipping confirmation has been issued. Discounts and promotions cannot be applied toward previous orders and we are unable to make manual changes with discount codes.
Please see our FAQ page for more details on discounts and promotions.
LOST OR DAMAGED SHIPMENTS
It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately.
We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact [email protected] once your order has been placed.
If your order arrives in damaged condition, please contact us at [email protected] with your order number and photos of the damage within 48 hours of receiving for further assistance.