We want you to truly love your HINU ritual. If something isn’t quite right, we’re here to help. Try HINU risk-free — if you're not completely happy with your purchase, we offer exchanges or full refunds within 30 days of receiving your order. To star

We want you to truly love your HINU ritual. If something isn&#x2019;t quite right, we&#x2019;re here to help.Try HINU risk-free &#x2014; if you&apos;re not completely happy with your purchase, we offer exchanges or full refunds within 30 days of receiving your order.To start a return please contact our customer care team:&#xA0;<a href="https://contact.gorgias.help/forms/1ftqpun9" id="isPasted">Customer Care</a>Return Conditions<ul data-end="939" data-start="458"><li data-end="514" data-start="458">Returns must be received within 30 days of delivery.</li><li data-end="571" data-start="515">Applies only to purchases made directly from Hinu.co</li><li data-end="608" data-start="572">A proof of purchase is required.</li><li data-end="672" data-start="609">Refunds will be issued to the original payment method only.</li><li data-end="731" data-start="673">To qualify, the product must be no more than 25% used.</li><li data-end="794" data-start="732">Refunds will be processed once the item is received by us.</li><li data-end="882" data-start="795">We recommend using a trackable service, as we are not responsible for lost returns.</li><li data-end="939" data-start="883">Shipping fees (original or return) are not refundable.</li><li data-end="939" data-start="883">&#x2022; For to hygiene reasons, personal care items such as brushes, combs, and scalp massagers cannot be returned&#xA0;unless they are&#xA0;unused, and in their original, unopened packaging.</li></ul>

HINU Return Policy: Our Happiness Guarantee

Please inspect your order upon reception and Contact Us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please inspect your order upon reception and <a href="https://contact.gorgias.help/forms/1ftqpun9" target="_blank" rel="noopener noreferrer">Contact Us </a>immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages and Issues

To start a return or exchange please simply contact our customer care team at this link: Customer Care

To start a return or exchange please simply contact our customer care team at this link:&#xA0;<a href="https://contact.gorgias.help/forms/1ftqpun9">Customer Care</a>

How do I Start a Return?

Certain types of items cannot be returned such as custom products (such as special orders or personalised items). • For to hygiene reasons, personal care items such as brushes, combs, and scalp massagers cannot be returned unless they are unused, and

Certain types of items cannot be returned such as custom products (such as special orders or personalised items).&#xA0;&#x2022; For to hygiene reasons, personal care items such as brushes, combs, and scalp massagers cannot be returned&#xA0;unless they are&#xA0;unused, and in their original, unopened packaging. Unfortunately, we cannot accept returns on sale items or gift cards.Please <a href="https://hara.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Contact Us</a> if you have additional questions about our return policies.

Exceptions / non-returnable items

We're here to help! Please allow up to 24 business hours for our team to get back to you. We're available Monday through Friday and observe Australian public holidays.

Hinu Co

Returns and Refunds

Is HINU passing tariffs onto our U.S. community?

What are the Hair Oil's Ingredients?

How do I use the Hair Growth Oil

What is the best way to get in contact with HINU

What does the Hair Oil smell like?

FAQ's